Christian Stober

Certifications

Azure Fundamentals (AZ-900)

Skills

Relationship Management, Process Design, Project Management, Cross-Functional Coordination, Forward-Thinking Mindset

Windows, Hardware Knowledge, Reporting and Analytics, Troubleshooting, Excel, FranConnect, Zoho, Smartsheets, NCR Aloha, Qu Beyond, Python, Networking

Experience

Restaurant Technology Manager

• Recurring tasks include programming new menu items, updating previous core menu items to current standards, ongoing support for full technology stack across 360+ locations.
• Cross functional coordination regarding marketing initiatives from concept to actualization.
• Localization setup for new restaurant openings including menu maintenance, system audits, vendor coordination and scoping project timelines by vendor requirements.
• Oversight on one direct report contract staff, five vendor service desks progress on escalated support issues.
• Lowered the end of week internal support ticket count by 50%, on average, in the first six months.
• Implemented system enhancements to 360+ locations including tax exemption programming by delivery service per state, new kitchen system color coding, and standardized staff user experience across four marketing initiatives.

Technology Analyst

• Responsibilities for daily operations includes programming and supporting Aloha and Qu Point of Sale systems, two digital ordering platforms, kitchen system configurations, digital signage CMS, Google Workspace Administration, and corporate office network maintenance.
• Established network configurations to align with brand and Point of Sale functional requirements, ensuring compliance with PCI standards by coordinating with a vendor for hardware configuration and deployment.
• Led negotiations with digital signage vendors, and guided leadership to adjust the current standard, achieving a 14% reduction in digital signage costs for new restaurant locations.
• Provided comprehensive technical training to franchisees and leadership teams, empowering them with the knowledge and tools necessary for operational excellence within budgetary constraints.
• Support operations and corporate franchise teams utilizing ticket systems.
• Developed comprehensive documentation for internal training programs and standard operating procedures (SOPs), ensuring consistency and efficiency in operations while facilitating effective staff training and onboarding processes.
• Formulated strategic plans and executed the evolution of the technology stack in alignment with C-suite executives, driving innovation and ensuring the organization remains technologically competitive and agile.

Implementation Specialist

• Developed and executed an implementation strategy to roll out 37 restaurants nationwide, spanning 10 franchise groups within a 2-year timeframe.
• Implemented a comprehensive program of checkpoints across internal and contracted teams, ensuring vendors adhere to the highest benchmarks of performance and quality.
• Worked cross-functionally with Marketing, Operations, and Financial teams to establish internal processes leading to an increase in the number and quality of projects completed.
• Successfully stabilized the integration between the point of sale vendor and third-party ordering integrator and deploying to 43 additional restaurants.
• Designed and implemented enhancements to the point-of-sale database, optimizing tracking capabilities for sales, labor, and other key performance indicators (KPIs) identified by the leadership team.

Project Leader

• Simultaneously managed up to three projects, resulting in the successful completion of 15 systems and three database redesigns within 6 months.
• Managed projects for the implementation of new point-of-sale (POS) systems, overseeing database management, and coordinating hardware and software upgrades as necessary.
• Translated complex technical concepts into clear, accessible language to facilitate effective communication with clients.
• Leveraged knowledge repositories, internet resources, and internal documentation to efficiently resolve new and escalated support tickets.

Manager

• Oversaw staffing levels in alignment with projected sales and permitted budgetary allowance.
• Developed and implemented initial and continuous training programs for employees.
• Provided training and guidance to management teams across the organization to ensure consistent standards and practices.
• Developed a comprehensive operational strategy and Standard Operating Procedure (SOP) tailored specifically for private events.

Senior Manager

• Developed management strategies based on active guest engagement and a service-first attitude.
• Directly contributed to a $80k+ increase to the bottom line growth of the restaurant YoY through creative cross utilization of on location resources and thoughtful decisions in coordination with the private event and catering sales team.
• Decreased bar-related cost of goods from 26% to 24.5% blended through training staff on accurate use and tracking of products such as liquor, beer, wine, food, and disposable products to maximize profit.

Links

LINKEDIN

Elements

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